Refund Policy

1. Overview

This Refund Policy ("Policy") outlines the terms and conditions under which Apply Bharat ("we," "our," or "us") processes refunds for payments made through our platform. This Policy applies to all users who make payments for application services, including students, associates, and other users.

By making a payment through our platform, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. Please read this Policy carefully before making any payment.

2. Fee Structure

When you use our application submission services ("Apply Bharat Behalf"), the total fees charged consist of:

For applications where Apply Bharat does not handle the submission ("Self" or "Associate Behalf"), no application fees is charged, and no handling charges or processing fees apply. The student / associate does not make payment to us. They make payment to the university / institution directly.

3. General Refund Policy

All fees paid are generally non-refundable. However, refunds may be considered in the following exceptional circumstances:

4. Refund Eligibility Criteria

4.1 Before Application Submission

Refunds are only possible before application submission if the student has paid but is ineligible for that course/university. In such circumstances:

• Application Fees: Only application fees will be refunded (subject to verification of ineligibility)
• Handling Charges (₹100): Non-refundable (covers platform processing costs)
• Processing Fee: Non-refundable (covers service costs)

Important: Only Apply Bharat can issue refunds. To request a refund, you must raise a support query through our support channels (email, phone, or through the support section in your dashboard). Refund requests must be submitted before application submission and will be reviewed on a case-by-case basis.

Note: Refunds are not available for change of mind, application withdrawal, or any other reason except ineligibility for the course/university.

4.2 After Application Submission

Once your application has been submitted to the educational institution, refunds are generally NOT available because:

• The application fees have been paid to the educational institution
• Our operations team has already processed and submitted your application
• Service costs have been incurred

However, refunds may be considered in exceptional circumstances:

• Technical errors on our part that prevented proper application submission
• Duplicate payments made in error
• Fraudulent transactions
• Institutional cancellation of the program before application deadline

4.3 Non-Refundable Scenarios

The following scenarios are NOT eligible for refunds:

• Change of mind after payment
• Application rejection by the educational institution
• Failure to meet admission requirements
• Missing application deadlines due to user error
• Incomplete or inaccurate information provided by the user
• User's inability to attend the program
• Withdrawal after application submission
• Handling charges (₹100) and processing fees (always non-refundable)

5. Refund Process

5.1 How to Request a Refund

To request a refund, you can use any of the following methods:

• Raise a support query through the support section in your dashboard (recommended)
• Contact our support team via email at support@applybharat.com
• Call our support team at +91-9888613300

When requesting a refund, please provide:

• Your application ID
• Payment transaction ID
• Reason for refund (if applicable, proof of ineligibility for course/university)
• Any supporting documents or evidence

After submitting your request, please wait for our team to review it.

5.2 Refund Review Process

Once you submit a refund request:

• We will review your request within 5-7 business days
• We may request additional information or documentation
• We will verify payment status and application status
• We will notify you of the decision via email

5.3 Refund Processing Time

If your refund request is approved:

• Refunds will be processed within 10-15 business days from approval
• Refunds will be credited to the original payment method used
• For bank transfers, processing may take additional 3-5 business days
• You will receive a confirmation email once the refund is processed

6. Partial Refunds

In cases where partial refunds are approved, the refund amount will be calculated as follows:

7. Payment Gateway Refunds

All payments are processed through Easebuzz, our secure payment gateway partner. Refunds will be processed through the same payment method:

• Credit/Debit Cards: Refunds will be credited to the same card (5-10 business days)
• Net Banking: Refunds will be credited to the same bank account (7-15 business days)
• UPI: Refunds will be credited to the same UPI ID (3-7 business days)
• Wallets: Refunds will be credited to the same wallet (3-5 business days)

Processing times may vary depending on your bank or payment provider. We are not responsible for delays caused by payment gateways or financial institutions.

8. Cancellation by Educational Institution

If an educational institution cancels a program or closes admissions before the application deadline:

• We will process a full refund of application fees (if not yet paid to the institution)
• Handling charges and processing fees remain non-refundable
• We will notify you immediately of such cancellations
• Refunds will be processed automatically within 10 business days

9. Dispute Resolution

If you are not satisfied with our refund decision:

1. Contact our support team with detailed information about your concern
2. Provide any additional documentation or evidence
3. Our team will conduct a thorough review and respond within 7 business days
4. If the dispute remains unresolved, you may escalate to our management team

All refund decisions are final and binding, subject to applicable laws and regulations.

10. Currency and Exchange Rates

All fees and refunds are processed in Indian Rupees (INR). If you made a payment in a different currency:

• Refunds will be processed in INR at the exchange rate applicable at the time of refund
• Exchange rate fluctuations may affect the refund amount
• We are not responsible for any differences due to exchange rate changes

11. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our platform. Material changes will be communicated via email or platform notifications.

The refund policy in effect at the time of your payment will apply to your transaction, unless otherwise required by law.

12. Contact Information

For refund requests, questions, or concerns regarding this Refund Policy, please contact us: